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Strategic Plan

A Strategic Plan for The Brooklyn Hospital Center

For nearly 170 years, The Brooklyn Hospital Center has evolved into a leading provider of the highest quality health services, education and research, keeping Brooklyn healthy with a special commitment to service excellence and compassion.

Now we are poised to build upon our long tradition of outstanding service to our community, with a comprehensive strategic plan designed to ensure our growth and continued success over the coming years.

Guided by our mission, our vision and our core values, the goals and strategies outlined in this systematic plan will help The Brooklyn Hospital Center deliver the highest quality patient care and customer service, attract and retain the best staff, achieve and maintain fiscal well-being, bolster our research and educational programs, and make our services even more accessible – positioning us as the premier destination health care center for the people of Brooklyn and beyond.

Where we're going.

The goals of The Brooklyn Hospital Center’s ambitious strategic plan for the next three years are to:

  1. Create a patient-focused culture that values customer service.

  2. Develop destination clinical programs and medical staff.

  3. Achieve financial strength.

  4. Become an employer of choice for a committed and caring staff.

  5. Provide superior access to patient care of outstanding quality and safety.

  6. Strengthen research, medical education and community engagement.

Process

Using a proven three-phase approach, we created a strategic vision aimed at advancing our three fundamental areas: clinical care, education and research.

We conducted extensive strategic planning interviews to pinpoint our strengths, weaknesses and opportunities. We surveyed people throughout the hospital, gathering their input on core values and priorities identified in our interviews. We performed a comprehensive assessment of our operations and infrastructure. Finally, we set measurable goals and objectives, and defined strategies and tactics to reach them. Going forward, we will implement the tools to actualize our plan while effectively communicating with stakeholders.

Together, we will bring our plan to life in a challenging, dynamic health care environment.