We understand how overwhelming it can be to deal with health and billing issues all at the same time. We also know that medical bills and insurance details can get confusing. Our goal is to make the process as easy as possible for our patients to understand.
Hospital bills are based on the type and complexity of the care received. The amount owed may include insurance deductibles, non-covered services or items, co-payments, co-insurance or, in appropriate cases, and balances due after insurance has paid on a charge. (We may provide additional relevant documentation to help process a claim for the correct benefit.)
We file a claim with the patient's insurance carrier. For certain types of insurance coverage, if there is a balance due after the insurance company has processed the claim, or if the person does not have insurance, we will mail a statement (see sample bill) that shows the balance due after insurance payments.
Account balances are to be paid 21 days from the statement date. If a person is unable to pay in full by that date, the person is advised to contact our Patient Business Representatives to make payment arrangements.
If a person feels they are unable to pay for all or part of the healthcare received from The Brooklyn Hospital Center, we have developed a Financial Assistance Program (FAP) to help patients who are unable to pay their health care due to lack of insurance or insufficient insurance coverage. We also encourage people to apply for charity care/financial aid. Please call 718.250.8080 for information and/or an application form.
Completed application forms are to mailed to:
The Brooklyn Hospital Center
Patient Financial Services
121 DeKalb Avenue, Room 105
Brooklyn, New York 11201