Patient Relations

Patient Relations

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Patient Relations



718.250.8292 (day)
718.250.8025 (nights & weekends)


North Pavilion, 1st Floor

Patients are the most important individuals at The Brooklyn Hospital Center.

The Department of Patient Relations is dedicated to maintaining a high degree of patient satisfaction throughout the Hospital Center. We address individual needs in a timely and respectful manner. The information obtained through problem-solving process is used to improve care and operations for all.

Patient Representatives--who serve as liaisons connecting you, members of your family and the hospital--work together to help create a positive experience for patients and their loved ones.

If you need help resolving a hospital issue, please request a Patient Representative through the Patient Relations office.



     - Patient advocacy
     - Encouraging communication between patient and the treatment team
     - Addressing patient concerns
     - Resolving conflicts or disagreements
     - Keeping patients informed of their rights and responsibilities
     - Ensuring that patient rights are respected
     - Offering help with Advance Directive planning
     - Helping to maintain patient privacy and confidentiality
     - Coordinating the efforts of the hospital's Bioethics Committee


     - Agatha George, Assistant Director
     - Rabbi Jonas Gruenzweig, Chaplain/Patient Representative

Related Information

     - Bio-Ethics Committee
     - Language Assistance Program
     - Department of Pastoral Care

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