How we'll get there.

STRATEGY

We will strengthen our staff development programs to promote a patient-centered customer service culture among our employees, while focusing on patient and customer service in recruiting and orienting new employees. The Brooklyn Hospital Center will also create comprehensive internal communications and recruitment orientation programs, and will develop performance management techniques to ensure the highest level of service.

MEASURES OF SUCCESS

We will track our progress toward this goal by assessing improved patient, staff and physician satisfaction, shorter hospital stays, increased patient flow, higher patient volume, and fewer admissions through our Emergency Department.