In the complex world of modern medicine, it's more important than ever that patients be informed about their care. The Brooklyn Hospital Center understands this and continues to seek out new ways to help patients become knowledgable — and more empowered — in their decision making.
Please select the links below for more information on a variety of issues related to your stay.
Admitting Office 
Food Service 
Language Assistance 
Medical Records 
NYSDOH Marketplace 
Pastoral Care 
Patient Education 
Patient Relations 
Patient Rights 
Patient Safety 
Report Your Concern 
|Emergency||718.250.8075||Emergency - Pediatrics||718.250.6209|
|Admitting - Inpatient||718.250.8299||Ambulatory Care Center (Outpatient)||718.250.8425|
|Breast Imaging Center||718.250.6652||Cashier||718.250.8474|
|Children's Health Center||718.250.8671||Day Surgery (Outpatient Surgery)||718.250.6965|
|Dental Care and Oral Surgery||718.250.8963||Family Medicine||718.250.8621|
|Financial Assistance Program||718.250.8080||Information Desk||718.250.8293|
|Medical Records||718.250.8288||Patient Accounts/Billing||718.250.8080|
|Patient Relations||718.250.8292||Patient & Visitor Information||718.250.8268|
|Perinatal Diagnostics & Sonogram||718.250.8123||Pre-Admission Testing||718.250.8275|
|Prenatal Care Assistance Program (PCAP)||718.250.8986||Registration - Outpatient||718.250.8296|
|Women's Health Center||718.250.8521|
The Brooklyn Hospital Center (TBHC) is committed to providing the best possible patient care to all who need it. TBHC has established a Financial Assistance Program (FAP) to provide assistance to qualifying patients.
Patients are eligible for financial assistance if:
- They are uninsured or have exhausted their health insurance
- They are residents of the United States
- Their family income is below 300% of the Federal Poverty
Please note, the Financial Assistance Program applies only to medically necessary services provided and billed by the hospital. Cosmetic and any other services deemed not medically necessary are not eligible for financial assistance, fee waivers, discounts, or time payment plans.
The Financial Assistance Program does not apply to:
- Physician bills
- Patients enrolled in managed care or other insurance plans
Patients who may be eligible for other government sponsored health insurance programs, like Medicaid, may be asked to apply for these benefits. Our financial counselors can assist with this process.
- All applications must be received within 90 days from discharge for
inpatient services, and 90 days from the date of service for outpatient
- Once the application is received, patients have an additional 20 days
to submit the required documentation.
- Financial Counseling will review all applications and notify the patient
in writing within 30 days after receipt of completed application.
Required Documentation for Income and Asset Verification
In order to determine the fee-scale amount and eligibility for financial assistance, the patient will have to provide the following documentation:
- Alien Registration Card, birth certificate or passport
- Social Security Card or awards letter
- Pay stubs or W2 withholding forms
- Income tax returns
- Pension or retirement benefits
- Rental income statements
- Unemployment insurance benefits
- The New York State self-pay surcharge currently in effect will be
added to all fee-scaled amounts.
Certain types of care will be provided to self-pay patients, regardless of payment compliance at registration. These include:
- Care in the Emergency Department
- One follow up of an Emergency Department visit (e.g., suture removal)
The Brooklyn Hospital Center will determine a sliding fee scale for each service based on Federal Poverty Guidelines and the patient's income level as follows:
|Family Size||Gross Yearly Income||Gross Monthly Income||Approximate Hourly Income|
|Over 8, add per child||+$16,240||+$1,353||+$7.81|
Main Hospital, 1st Floor
Please download the Financial Assistance Application Form at the bottom of this page.
Patients are the most important individuals at The Brooklyn Hospital Center.
The Department of Patient Relations is dedicated to maintaining a high degree of patient satisfaction throughout the Hospital Center. We address individual needs in a timely and respectful manner. The information obtained through problem-solving process is used to improve care and operations for all.
Patient Representatives--who serve as liaisons connecting you, members of your family and the hospital--work together to help create a positive experience for patients and their loved ones.
If you need help resolving a hospital issue, please request a Patient Representative through the Patient Relations office.
PUBLIC NOTICE 
- Patient advocacy
- Encouraging communication between patient and the treatment team
- Addressing patient concerns
- Resolving conflicts or disagreements
- Keeping patients informed of their rights and responsibilities
- Ensuring that patient rights are respected
- Offering help with Advance Directive planning
- Helping to maintain patient privacy and confidentiality
- Coordinating the efforts of the hospital's Bioethics Committee
- Agatha George, Assistant Director
- Rabbi Jonas Gruenzweig, Chaplain/Patient Representative
718.250.8025 (nights & weekends)
North Pavilion, 1st Floor
Monday through Friday 9:00 am – 5:00 pm
Quality of Care: Patient Relations Office at 718.250.8292
Safety: Safety Officer at 718.250.8535
Weekends, Holidays and Evenings
Quality of Care & Safety: Nursing Supervisor at 718.250.8025
Security: Office of Security 24/7 at 718.250.8099
Quality of Care and Safety concerns please contact 718.260.2700
If you feel your concern about patient care or safety has not been adequately addressed by Hospital staff, you may contact the Office of Quality Monitoring of The Joint Commission as follows:
Email: email@example.com 
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
As a patient in a hospital in New York State, you have the right, consistent with law, to:
In providing care to a patient, The Brooklyn Hospital Center has a right to expect behavior on the part of patients and their relatives and friends, which, considering the nature of the patient's illness is reasonable and responsible.
Free interpreter services are available for all patients who need them, regardless of ability to pay.
- Providing bilingual staff and telephonic interpreter services.
- Providing video remote interpreting system for sign language interpretation.
- Monitoring language service provision throughout the hospital.
- Responding to issues concerning language service.
Please notify your nurse or doctor if you require interpretation services.
You can also contact our Language Assistance Coordinator directly at 718.250.8292. The Language Assistance Program office is only open during normal business hours, but interpreters are available 24 hours a day, 7 days a week.
Interpreters are available 24 hours a day, 7 days a week.
The Program office is open during normal business hours.
The Brooklyn Hospital Center accepts a variety of private and public insurance plans. If you do not see your plan below, or if you have a question, please call our Patient Accounts/Billing Department at 718.250.8080.
Please note that some private physicians affiliated with The Brooklyn Hospital Center may not accept your insurance, even if listed here. Please verify insurance with your physician.
If you do not have insurance, you may eligible for assistance from the Financial Assistance Program , which can also be reached through the Patient Accounts/Billing Department.
Download the Financial Assistance Brochure .
Having trouble getting insurance because of a pre-exisiting medical condition?
The NY Bridge Plan  is here!
In March 2010, Congress passed the health care reform law, the Patient Protection and Affordable Care Act. The law created a temporary program until January 2014 that makes coverage available for individuals who have a pre-existing medical condition, have not had insurance for six months, and who are legal citizens or US residents.
This new program is called the Pre-Existing Condition Insurance Plan (PCIP)  and will be available throughout the country. In New York State, the PCIP plan is the NY Bridge Plan , administered by GHI, an EmblemHealth company.
PCIP plans will operate until the year 2014. At that time other provisions of health care reform will go into effect and state health benefit exchanges will be available for individuals to purchase coverage.
Affinity Health Plan
Beech Street (Medichoice)
Blue Cross Blue Shield
Chesterfield Resources (Aetna Signature)
Consumer Health Network
CoreSource (Aetna Signature)
Coventry Health Care/First Health Network
Devon Health Services, Inc.
Empire BlueCross BlueShield
First Health Network
Great West Healthcare
Health Alliance Plan
Hospice of New York
Magellan Behavioral Health
National Benefit Fund (Local 1199)
National Benefit Fund 1199 Homecare Workers (ED only)
Neighborhood Health Providers
Principal (Aetna Signature)
Private Healthcare Systems (PHCS)
Tufts Health Plan
United Community Plan by United
VNS Choice Select
Prenatal Care Services at The Brooklyn Hospital Center provides pregnant women with free comprehensive prenatal care from the beginning or pregnancy (if they have no or partial insurance) up until two months after delivery.
There are no immigration requirements and no age limit. Minimal documentation is needed.
The program employs professional staff who are fluent in the languages of the communities they serve. We offer culturally sensitive activities and snacks for patients and their children.
- Medical Care/Delivery
- Sonograms and Laboratory Tests
- Hospital Care for mother and child
- Dental Care
- Visiting Nurse Services
- Free pregnancy test
- HIV & Genetic Counseling
- Childbirth Classes
- Social Service Support
- Baby's Health care for a year after birth
- Terrence DeSouza, Prenatal Care Services Eligibility Counselor
- Sakibeh Mustafa, Outreach Coordinator
The Brooklyn Hospital Center
121 DeKalb Avenue, Brooklyn, NY 11201
718.250.8986 or 718.250.8425
La Providencia Family Medicine Center
1280 DeKalb Avenue, Brooklyn, NY 11221
Manhattan Avenue Health Center
960 Manhattan Avenue, Brooklyn, NY 11222
Williamsburg Family Health Center
99 Division Avenue, Brooklyn, NY 11211
English, Spanish, English, Arabic, Creole, French, Yiddish and Polish. Free interpreter services are available for many other languages.
The Admitting Office is committed to facilitating the admission, discharge and transfer (ADT) of all patients. We also ensure the information obtained from each patient is clear, concise, accurate and kept confidential at all times.
If your surgeon determines that testing is required, you will be scheduled for an appointment with the Pre-Admission Testing Department. This testing may be done a few days before your procedure. Pre-admission testing takes approximately two to three hours and may include blood tests and X-rays. During your testing session, you will meet with a nurse and an anesthesiologist who will complete a health history and review your medications.
The pre-admission testing area is located in the Peri-Operative Suite on the 3rd floor.
Admitting office staff will ask for information, including insurance. The information is entered into our computer system so that a record can be created. Once created, a permanent medical record number is assigned. That medical record number identifies you. Each time the person presents for treatment, we will repeat the same questions to ensure our information is up-to-date.
Cashier services are available in the Emergency Department. Patients without insurance or whose insurance has a co-pay can make a payment on discharge from the Emergency Department. A cashier is available, 1st floor West Pavilion – 9:00 am to 5:00 pm, Monday to Friday, to pay other bills.
Follow these simple instructions to prepare for your surgery:
- Do not eat or drink after 12 midnight the night before surgery,
unless instructed otherwise by your physician. Do not suck on
hard candy or lozenges.
- Tell us if you have any allergies.
- If you take daily medications, ask your doctor whether you
should take them on the day of surgery.
- If you take anti-depressants, anti-inflammatory medications (such as
aspirin, Aleve, ibuprofen or Motrin), or anti-coagulants, ask your
doctor whether you should stop them for a period of time before
- If you develop a cough, cold or fever, please call your surgeon.
What to Bring to the Hospital the Day of Your Surgery Pre-surgical Forms and Insurance Information.
Please complete and bring with you all the forms that you received in your physician’s office, as well as your insurance cards and/or forms.
NOTE: Leave all valuables and jewelry, including wedding rings, at home. The hospital cannot assume liability for personal property.ShareThis 
We understand how overwhelming it can be to deal with health and billing issues all at the same time. We also know that medical bills and insurance details can get confusing. Our goal is to make the process as easy as possible for our patients to understand.
Hospital bills are based on the type and complexity of the care received. The amount owed may include insurance deductibles, non-covered services or items, co-payments, co-insurance or, in appropriate cases, and balances due after insurance has paid on a charge . (We may provide additional relevant documentation to help process a claim for the correct benefit.)
We file a claim with the patient's insurance carrier. For certain types of insurance coverage, if there is a balance due after the insurance company has processed the claim, or if the person does not have insurance, we will mail a statement (see sample bill) that shows the balance due after insurance payments.
Account balances are to be paid 21 days from the statement date. If a person is unable to pay in full by that date, the person is advised to contact our Patient Business Representatives to make payment arrangements.
If a person feels they are unable to pay for all or part of the healthcare received from The Brooklyn Hospital Center, we have developed a Financial Assistance Program (FAP) to help patients who are unable to pay their health care due to lack of insurance or insufficient insurance coverage. We also encourage people to apply for charity care/financial aid. Please call 718.250.8080 for information and/or an application form.
Completed application forms are to mailed to:
The Brooklyn Hospital Center
Patient Financial Services
121 DeKalb Avenue, Room 105
Brooklyn, New York 11201
1. What if I cannot afford to pay the balance on my hospital bill?
Under the The Brooklyn Hospital Center’s Charity Care/Financial Aid Policy, financial aid is available to eligible patients who are in need as defined by the Policy, reside in our primary service area, and receive non-emergent medically necessary services, or for residents of New York State who receive medically necessary emergency room services. Eligibility is based, among other factors, on family income and number of family members in the household. If you think you may be eligible for financial aid, you may request an application in the Patient Accounts or by calling 718.250.8080. Installment payment plans are also available for those who qualify. This policy does not apply to physicians services or services provided by other providers who bill independently.
2. I gave my insurance information at the hospital. Why am I receiving this statement?
If our billing offices have not received information that you supplied at registration, you will receive a statement. In some cases we may not have been able to process information that you have furnished prior to the mailing of a statement. We apologize if your account has not been updated with the relevant information prior to the statement being mailed and ask that you forward the information by updating the appropriate section of our Patient Online application.
3. Where should I send my payment?
Payment should be sent to the address in the remit to section of your statement. For your convenience, a return envelope has been enclosed or you may choose to pay online by logging in to your online account and pay using Visa, Mastercard or American Express (please note, the pay online feature will be activated in late spring, 2011).
4. Why didn't my insurance company pay in full?
Many insurance policies have a deductible, co-pay, or coinsurance amount. Sometimes certain charges are not covered under particular policies. This may be the case with your carrier. For certain policies, balance billing is prohibited; we will not bill you for the balance unless called for by your policy and permitted by law. To confirm your responsibility under your policy, if any, you can call your insurance company directly or call the telephone number listed at the bottom of your billing statement for further information.
5. What is the "NY State Surcharge" on my billing statement?
The surcharge is a kind of "tax" that hospitals in New York State are required to add to any co-payments your insurance carrier charges to you when it processes your claim. The surcharge is not charged to you on amounts considered to be insurance deductibles. The hospital does not keep this portion of your payment; the hospital is required to submit it to the New York State Department of Health.
What other bills can I expect to receive?
In addition to the hospital bill you have received, you may receive bills from one or more of these other providers who bill independently including but not limited to:
The Health Information Management Department (HIM) maintains health records in a private and secure manner and provides this information to patients or legally authorized representatives upon written request within 10 business days for non-emergent requests.
Patient Authorization for the Release of Medical Information form (PDF) is to be filled out (notarized if mailed or faxed) and presented at the HIM Department during regular business hours.
Authorization for Disclosure of the Results of HIV Antibody Blood Test is also to be filled out and returned at the same time.
Please click on the links below to download the forms in a PDF format.
Main Hospital, 1st Floor
9 am to 5 pm
Monday to Friday
Spanish. Interpreter services are available.
We're all familiar with the dictum Knowledge Is Power, but in the context of health care, knowledge also means better medical outcomes and increased safety. The Brooklyn Hospital Center strongly encourages patients to learn about their illness and treatment options.
Please visit our Healthcare Library  for extensive information on Pediatrics, Women's, Men's and Senior's health, as well as Cancer.
You can also visit our Human Atlas  where you can learn about various medical topics through videos, 3D models and imagery.
Click here  for up-to-date information on the H1N1 virus and what you can do to protect yourself this flu season.
For information regarding the Influenza A(H1N1) / Swine Influenza (Flu) please visit:
From New York City Health Department:
From Centers for Disease Control and Prevention:
General information about swine flu 
Swine Flu Case Definitions 
Swine Flu Infection Control and Patient Care 
Preventing the Flu 
INFLUENZA A(H1N1) / SWINE FLU DOCUMENTS AVAILABLE IN MULTIPLE LANGUAGES 
Hard Times and Health Insurance 
To assist the hundreds of thousands of New Yorkers who are scrambling to maintain health coverage after losing a job, United Hospital Fund  has produced a new consumer guide, Hard Times and Health Insurance: Staying Covered When You Lose Your Job . The guide presents practical advice on state and federal protections, and how to exercise them. Perhaps most important, the guide includes information on how to take advantage of COBRA premium assistance provided in the federal stimulus law enacted last month.
DOWNLOAD THE GUIDE >> 
This section of our web site provides links to critical resources about the H1N1 virus and necessary precautions to prevent or limit a flu outbreak. Our goal is to ensure the safety of patients, visitors, staff, students, and our community.
The symptoms of H1N1 virus in people are similar to the symptoms of regular human flu and include
Patient safety is a top priority at The Brooklyn Hospital Center. Don't hesitate to ask if you have a question or concern about the care your care.
If you prefer, you can have a family member or a friend ask for you. If you feel like language is a stumbling block, ask your doctor or nurse about our free Language Assistance  Program.
When in doubt, please....
-- SPEAK UP if you have any concerns.
-- ASK QUESTIONS when you don't understand.
-- EDUCATE YOURSELF about your illness.
-- KNOW your medications.
The Brooklyn Hospital Center Food Service is proud to offer a five star menu that offers a variety of meals. The menu is designed in accordance with the American Dietetic Association Diet Manual and meets Recommended Daily Intakes (RDI). Each day a diet technician will select food preferences from each patient. Clinical dietitians and diet technicians are available to provide consultations for patients and their family members.
Meals are served during these hours:
|Breakfast||7:20 am to 8:20 pm|
|Lunch||12:00 pm to 1:00 pm|
|Dinner||5:20 pm to 6:20 pm|
Main Hospital, 1st Floor