And if experience matters—we’ve been doing this longer than any other hospital in Brooklyn!
1839 The year was 1839 when a gentleman from Buffalo broke a leg on Fulton Street, near Brooklyn City Hall. It soon became clear that there was no place to take the stranger, except the infamous almshouse four miles away. Mayor Cyrus P. Smith, who witnessed the accident, had the man taken to a private house nearby and cared for at his own expense.
1845 Six years later, Mayor Smith convened a public meeting to discuss the establishment of a hospital in Brooklyn. The meeting was held in February, 1845, and in May of that year, Brooklyn City Hospital (later renamed The Brooklyn Hospital) was incorporated by the state legislature. Smith would later become the president of the first board of trustees.
Raising funds for the hospital was not encouraged. Newspaper accounts of the time described how hardly anyone attended those early fundraising meetings. One account tells of a meeting at the Brooklyn Institute where only $95 was collected.
1846 The need for a hospital in the growing city became so acute that the board of trustees moved to secure a temporary facility. Aided by generous contributions from Augustus Graham and other trustees, a two-story frame house was purchased for $2,600 from Thomas Litus on what is now Hudson Avenue.
1847 On December 10, 1847, the Brooklyn City Dispensary admitted its first patient. Inadequate as it was, this frame house would serve as a hospital for the sick and the poor until 1852, when the first building on the present site opened.
1848 By 1848, there was enough money collected through private contributions to begin in earnest the search for land for a hospital. In December of that year, the Committee of Lands reported with much fanfare and happiness the purchase from Kings County of a plot of 74 lots at $200 per lot. This land was located in an area bounded by Raymond Street, DeKalb Avenue and Canton Street . During Revolutionary times, the land was known as Cowenhaven's Woods and, because of its strategic location on a hill, it served as a fort for the forces of General Putnam. Later, in the War of 1812, the land was again fortified and renamed Fort Greene.
The first medical staff consisted of Doctors T. L. Mason, J. S. Thorne and D. Ayres., who were the attending surgeons. Doctors H.I. Cullen, Purcell Cook, C. R. McClellan and C. L. Mitchell assumed the care of medical cases.
Still in its infancy, the hospital acquired from various sources a medical library — one of the first public medical libraries in New York. A medical student had access to the library for the nominal fee of $2.50 a year with the understanding that "profane swearing would be sufficient to deprive him of its privileges."
Ninety patients were treated in the hospital during its first year of operation (1848-1849). Sixty of those patients received medical attention, and the rest required surgery. The early difficulties faced in the small frame house that served as Brooklyn's only hospital were described by Dr. Ayres in his first report: "During the year several capital operations have been performed, and at times the surgeons have found themselves much embarrassed to provide the necessary accommodations for all their patients; thus when all the rooms are occupied, it has become necessary to perform bloody operations in a ward before several sick patients."
1851 On June 11, 1851, more than six years after Mayor Smith had convened the public hearing for the purpose of establishing a hospital, the first cornerstone was laid by Mrs. Augustus Graham, whose husband, by then deceased, had contributed a total of $38,000. The first building opened a year later and was hailed immediately as "the last word" in hospital construction. It initially housed 160 patients.
1858 Pathological Hall was built in 1858 and quickly recognized by the medical profession as a place where theorizing and conjecture were superseded by the study of facts. The building, entirely separated from the main hospital building, was designed as a place for the study of pathological anatomy. The first floor was devoted to the study of pathology, and on the second floor, there were a lecture room, a museum and a library. In this building, autopsies were conducted, coroners' inquests held, and lectures delivered. The Brooklyn Hospital was the second hospital in the country to have a separate building to be used exclusively for the study of pathology.
When the Civil War broke out, The Brooklyn Hospital took on the role of caring for the sick and wounded soldiers of the Union Army — a role it would assume again during the Spanish-American War, World War I and World War II. In World War I, a floor of the West Pavilion with its 60 beds was set aside for the care of sick and disabled sailors.
"I remember that during World War I the hospital was very active," recalled Dr. Edwin P. Maynard, Jr., whose association with the hospital dates back to 1921, and whose father was treasurer and chairman of the executive committee at The Brooklyn Hospital. "I remember the Navy paid us $7 a week for each wounded man, and there were many of them."
Over one hundred years after they were written, in fine Spencerian script, bound volumes of Case Records — the earliest dated 1867-1869 — were found in the Hospital's library. Research disclosed that they were among the first in the country to be maintained by means of a system that utilized a standardized nomenclature of disease to describe the afflictions of patients, and cross-referenced to make them easy to locate. This presumably was for the purpose of being able to extract information and statistics for study and research to be conducted at a later date.
1869 After the Civil War, in 1869, the Orthopedic Infirmary was opened in the building that had originally housed Pathological Hall. Poor patients from all over Long Island were treated there. Many patients were referred to the hospital's wards, but minor operations were performed in the Infirmary.
1880 A training school for nurses was established in 1880, thanks to the civic-minded women of the Fruit and Flower Mission. It was the first nursing school in Brooklyn and the second one in the State. The school's management was in the hands of these ladies, with Mrs. Seth Low as their first president. The hospital paid the school for the services of its students. In 1882, the first class of four students graduated. The school was to last until 1968, when Long Island University took over the responsibility of training nurses, and the hospital provided the clinical experience for the trainees.
1883 To change the impression that Brooklyn City Hospital was a municipal hospital, in 1883 our legal name became simply The Brooklyn Hospital. A report at the time said, "This was deemed advisable because, while the hospital was a charitable institution, the name conveyed the erroneous idea that it was a municipal corporation and supported by the city proper."
1890 An ambulance service was established in 1890 to cover a district that included downtown Brooklyn, Fort Greene, the Navy Yard and Bedford-Stuyvesant. During its first year of service, the ambulance responded to 971 calls.
1893 By 1893, another building was erected to house one of the first separate maternity departments to be found in a general hospital.
1896 In 1896, an annex was constructed to the nurses' residence, and in 1912, a separate building was completed on Ashland Place and opened as an enlarged dispensary. The latter building became the first constructed during an ambitious expansion program carried out during the presidency of Harold I. Pratt. Additional work in the course of his term included a new hospital plant centering around the maternity building and demolition of the original 1852 structure. The institution by then had 306 beds.
1923 In 1923, St. Christopher's Hospital for Babies was transferred to the hospital, where it occupied the West Pavilion. That same year, a dental clinic, the City Dental Clinic and Dispensary, also moved to The Brooklyn Hospital.
1925 A great step forward in the direction of more efficient management of patient care took place in 1925, when Doctors William H. Field and Edwin P. Maynard, Jr. introduced a unit history system for keeping permanent, easy-to-retrieve patients' records. At the time, both young men were residents at the Hospital. Dr. Maynard explained the system during an interview: "At the time I arrived at the hospital, each department kept records separately. Field and I made an effort to adopt a unit system for each patient; each patient would get a number and that way we were able to file their records properly... it made a tremendous difference. It simplified everything and made patient care that much better."
1926 In 1926, an Electrocardiograph was installed — the second in Brooklyn — and a Department of Electrocardiography was established.
1945 Extensive modernization of equipment and facilities took place in the years following World War II. Improvements and additions included a new cardio-pulmonary laboratory for the study of diseases of the blood and circulatory system. A specially designed post-anesthesia room was built. In it, patients would spend the important hours immediately following surgery under the constant supervision of a trained team of nurses and doctors, who checked their reactions until they awoke and could be returned to their rooms. A centrally-piped oxygen system was also installed.
1957 The Brooklyn Hospital was further strengthened as a result of a merger with the Brooklyn Thoracic Hospital. Trustees and staff members of the combined institutions brought their abilities to bear for the good of the community. Their far-sightedness led to the development of a master plan which, from the period between 1969 and 1980, led to the renovation and reconstruction of more than half the hospital. During the same period, new services and equipment were added, keeping in time with the rapidly accelerating progress being made in methods of patient care.
1968 Another merger took place in 1968, and a prominently-placed plaque commemorates "The Evangelical Deaconess Hospital — inspired in its inception by the Reverend August Daniel Post — it served the Bushwick community for almost fifty years."
1976 A 20-story Staff Residence was completed and named in honor of Dr. Edwin P. Maynard, Jr., a man whose name has appeared several times in the course of this narrative. Dr. Maynard was associated with The Brooklyn Hospital for over sixty years. A cardiologist of note, he also served as keeper of the hospital's archives, a task he performed as a labor of love. Other programs and services that became available included a new pharmacy and a clinical association with the Arnold and Marie Schwartz College of Pharmacy and Health Sciences at Long Island University, a new clinical laboratory, a hemodialysis service, a Neonatal Intensive Care Unit, a whole body C.A.T. scanner, a Speech and Hearing Center, a Diabetes and Endocrine Center, residency programs in Neurology, Rehabilitation Medicine, and Ophthalmology, a vascular surgery service, and a training program for Physicians' Assistants supported by the U.S. Department of Health, Education and Welfare. Nuclear Medicine, Cardiology and Oral Surgery also grew rapidly as advances occurred in their respective fields.
1980 In September of 1980, The Brooklyn Hospital celebrated the anniversary of its founding in 1845, and at that time its president, Mrs. George M. Billings, announced that the hospital had been given final approval of its application to the U.S. Department of Health and Human Services for a $72 million mortgage loan guarantee. This meant that Brooklyn's first voluntary hospital would be around for a great many years to come, building upon the tradition it established in its earliest days to provide modern, efficient medical and hospital care for the people of the community.
1982 One of the most dynamic periods in the history of the Brooklyn Hospital and Caledonian Hospital Merger, disaffiliation from Cumberland Hospital. The merger and disaffiliation created The Brooklyn Hospital-Caledonian Hospital. The intent of the merger with Caledonian Hospital was to create a Board and Management structure and a staff capable of providing a broader range of high-quality, cost effective health services to the Corporation's collective communities.
1986 The project to rebuild Caledonian Hospital became fully operational, after the successful MCFFA Bond sale in late 1985, and subsequent mortgage closing in January 1986.
1987 On December 28, the first patients were moved into a beautiful, new, modern Caledonian Hospital wing. One half of the physical plant at that site was now new, and the Emergency Room was five times its former size.
1990 The official name of the Hospital is changed to The Brooklyn Hospital Center.
1991 New York State implements a new requirement on annual community benefit standards, leading to the development of the first formal Community Service Report for The Brooklyn Hospital Center.
1992 Mrs. George M. Billings retires as Chairman of the Board, after serving in that position for 22 years.
1993 An Academic and Clinical Affiliation Agreement with New York University Medical Center and New York University is signed, commencing on January 1, 1994.
1995 The development of The Brooklyn Hospital Network, developed with an estimated capital requirement of approximately $50 million. The Network included five new owned/operated Article 28 extension centers, new affiliations with existing community based providers, and health services development with community-based organizations, affiliated physician practices, and School-based health centers, as well as the opening of the Rockwell Dialysis Unit in January 1996. Many of these remain in existence today, providing necessary healthcare services to varied communities served by the Hospital.
1998 On February 12, the Board of Trustees voted unanimously that The Brooklyn Hospital Center should become a Corporate Member of The New York and Presbyterian Healthcare System. On February 18, all documents were executed. This effectively terminated the affiliation with New York University Medical Center and New York University.
1997 *Modernization 2000* is launched, a $57,000,000 FHA Program. Phase I concluded in 1999.
2001 The defining moment was, of course, the September 11 attack on the World Trade Center. As we now reflect from not so great a distance, we are exceedingly proud of The Brooklyn Hospital Center and its people for their selfless response and of their abiding commitment to a Mission that was more than a century and a half old. At that time of national tragedy, when our own local community needed us more than ever, The Brooklyn Hospital Center was there. The Hospital Center, on a much brighter note, celebrated the completion of *Modernization 2000*, a construction, renovation and technology development program that placed the The Brooklyn Hospital Center among the most modern and best equipped hospitals in New York.
TODAY The Brooklyn Hospital Center has undergone significant change over the past few years and is committed to addressing the healthcare needs of Brooklyn's communities. We continue to modernize our hospital with investments in facility renovation and technology, including the installation of an electronic medical record system. ShareThis
We continue to serve the community with the highest-quality health care, helping to make The Brooklyn Hospital Center a leading clinical facility and the borough’s first choice for medical care.
Notice of Privacy Practice
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. Please review it carefully.
This notice went into effect on April 14, 2003. It was updated on October 9, 2009.
If you have any questions about this Notice of Privacy Practices, please contact Patient Relations at 718.250.8292 or refer to the contact information on the last page of this Notice.
WHO WILL FOLLOW THIS NOTICE
We may use your medical information for treatment, payment, hospital operations, or research purposes as described in this Notice. All of the employees, staff (including physicians on our medical staff), and other personnel of The Brooklyn Hospital Center follow these privacy practices. In this Notice, we will refer to The Brooklyn Hospital Center as the “Hospital.”
ABOUT THIS NOTICE
This notice will tell you about the ways we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical
information. We are required by law to:
- make sure that medical information that identifies you is kept private;
- give you this notice of our legal duties and privacy practices with respect to your medical information; and
- follow the terms of the notice that is currently in effect.
HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU
The following categories describe different ways that we use and disclose medical information. For each category of uses or disclosures, we will explain what we mean and give examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one or more of the categories.
For Treatment - We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to doctors, nurses, technicians, medical students, or other Hospital personnel who are involved in taking care of you. For example, a doctor treating you for a broken leg may need to know if you have diabetes, because diabetes may slow the healing process. In addition, the doctor may need to tell the dietician if you have diabetes so that he can arrange for appropriate meals. Different departments of the Hospital also may share medical information about you in order to coordinate the different things you need, such as prescriptions, lab work, and x-rays. We also may disclose medical information about you to people outside the Hospital who may be involved in your medical care.
For Payment - We may use and disclose medical information about you so that we may bill for treatment and services you receive at the Hospital and can collect payment from you, an insurance company, or another party. For example, we may need to give information about surgery you received at the Hospital to your health plan so that the plan will pay us or reimburse you for the surgery. We may also tell your health plan about a treatment you are going to receive in order to obtain prior approval or to determine whether your plan will cover the treatment. We may also disclose information about you to other healthcare facilities for purposes of payment as permitted by law. You may request us to withhold medical information from your health plan if the information relates to services you paid for yourself in full.
For Health Care Operations - We may use and disclose medical information about you for operations of the Hospital. These uses and disclosures are necessary to run the Hospital and make sure that all of our patients receive quality care. For example, we may use medical information to evaluate the performance of our staff caring for you. We may also combine medical information about many patients to decide what additional services the Hospital should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to doctors, nurses, technicians, medical students, and other Hospital personnel for educational purposes. We may also combine medical information we have with medical information from other hospitals to compare our performance and to make improvements in the care and services we offer. We may also disclose information about you to other healthcare facilities as permitted by law.
Appointment Reminders - We may use and disclose medical information to contact you to remind you that you have an appointment for treatment or medical care.
Treatment Alternatives - We may use and disclose medical information to tell you about possible
treatment options that may be of interest to you.
Health-Related Benefits and Services - We may use and disclose medical information to tell you about health-related benefits or services that may be of interest to you.
Fundraising Activities - We may contact you in an effort to raise money for the Hospital. Unless you give us permission to use additional information, we would limit use of your information to contact information such as your name, address and telephone number, and the dates you received treatment or services at the Hospital. If you do not want to be contacted for fundraising, you may opt out of such efforts by following the procedures described in fundraising letters you receive, or by notifying the Brooklyn Hospital Foundation in writing at 121 DeKalb Avenue, Brooklyn, NY, 11201.
Inpatient Directory - We may include certain limited information about you in the Hospital’s
directory while you are a patient at the Hospital so your family, friends, and clergy can visit you and generally know how you are doing. This information may include your name, location in the Hospital, your general condition (fair, stable, etc.) and your religious affiliation. This information, except for your religious affiliation, may be released to people who ask for you by name. This information, including your religious affiliation, may be given to a member of the clergy even if they don’t ask for you by name. You may specifically request that we not include you in the directory when you register.
Individuals Involved in Your Care or Payment for Your Care - We may release medical information about you to a friend or family member who is involved in your medical care. We may also give information to someone who helps pay for your care. We may tell your family or friends your condition. We may disclose medical information about you to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status, and location.
Research - Under certain circumstances, we may use and disclose medical information about you for
research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one medication to those who received another for the same condition. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of medical information to balance research needs with patients’ need for privacy of their medical information. Before we use or disclose medical information for research, the project will be approved through this process. However, we may disclose medical information about you to people preparing to conduct a research project, for example to help them look for patients with specific medical conditions, so long as the medical information they review does not leave the Hospital. When required by law, we will ask for your written authorization if the researcher will have access to your name, address, or other information that reveals who you are, or will be involved in your care at the Hospital.
As Required By Law - We will disclose medical information about you when required to do so by federal, state, or local law.
To Avert a Serious Threat to Health or Safety - We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
New York State Law - Special privacy protections apply to HIV-related information, alcohol and
substance abuse information, mental health information, and genetic information. Some parts of this
Notice of Privacy Practices may not apply to these types of information. If your treatment
involves this information, you will be provided with a separate notice explaining how the information will be protected.
Organ and Tissue Donation - If you are an organ or tissue donor, we may release medical information to organizations that handle organ procurement or to an organ donation bank.
Military and Veterans - If you are a member of the armed forces of the United States or another country, we may release medical information about you as required by military command authorities.
Worker’s Compensation - We may release medical information about you for worker’s compensation or similar programs.
Public Health Risks - We may disclose to authorized public health or government officials medical
information about you for public health activities such as the following:
- for purposes related to the quality, safety or effectiveness of an FDA-regulated product or service;
- to prevent or control disease, injury or disability;
- to report births and deaths;
- to report child abuse or neglect;
- to report reactions to medications or problems with food or other products;
- to notify people of recalls or replacements of products they may be using;
- to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;
- to notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
Health Oversight Activities - We may disclose medical information to a health oversight agency for
activities authorized by law. These oversight activities include, for example, audits, investigations,
inspections, and licensure.
Lawsuits and Disputes - If you are involved in a lawsuit or a dispute, we may disclose medical
information about you in response to a court or administrative order. We may also disclose medical
information about you in response to a subpoena, discovery request, or other legal demand by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
Law Enforcement - We may release medical information if asked to do so by a law enforcement official:
- in response to a court order, subpoena, warrant, summons, or similar process;
- to identify or locate a suspect, fugitive, material witness, or missing person;
- about the victim of a crime, if under certain circumstances we are unable to obtain the person’s agreement;
- about a death we believe may be the result of criminal conduct;
- in emergency circumstances to report a crime; the location of the crime or victims; or the identity, description, or location of the person who committed the crime;
- to authorized federal officials so they may provide protection for the President and other authorized persons or conduct special investigations;
- to authorized federal officials for intelligence, counterintelligence and other national security activities authorized by law.
Coroners, Medical Examiners and Funeral Directors - We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information to funeral directors so they can carry out their duties.
Your Rights Regarding Medical Information About You
You have the following rights regarding medical information we maintain about you:
Right to Inspect and Copy - You have the right to inspect and copy medical information that may be used to make decisions about your care. Usually, this includes medical and billing records. This right does not include psychotherapy notes, information compiled for use in a legal proceeding, or certain information maintained by laboratories.
In order to inspect and copy medical information that may be used to make decisions about you, you must submit your request in writing to the Hospital’s Health Information Management (HIM) Department. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request. We may deny your request to inspect and copy in certain limited circumstances. If you are denied access to medical information, you may request that the denial be reviewed. A licensed healthcare professional will conduct the review. The reviewer will not be the person who denied your original request. We will comply with the outcome of the review.
Right to Amend - If you think that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for the Hospital. To request an amendment, your request must be made in writing and submitted to the Hospital’s Health Information Management department. You must give a reason that supports your request. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:
- was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
- is not part of the medical information kept by or for the Hospital;
- · is not part of the information that you would be permitted to inspect and copy; or
- · is accurate and complete.
We will provide you with written notice of action we take in response to your request for amendment.
Right to an Accounting of Disclosures - You have the right to request an “accounting of disclosures.” This is a list of certain disclosures we made of medical information about you. We are not required to account for any disclosures you specifically requested or for disclosures related to treatment, payment, healthcare operations, or made pursuant to an authorization signed by you.
To request an accounting of disclosures, you must submit your request in writing to Health Information Management. Your request must state a time period, which may not be longer than six years. We will attempt to honor your request. If you request more than one accounting in any 12-month period, we may charge you for our reasonable retrieval, list preparation and mailing costs for the second and subsequent requests. We will notify you of the costs involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
Right to Request Restrictions -You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend. We are not required to agree to your request. If we agree, we will comply with your request unless the information is needed to provide you emergency treatment.
Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to Patient Relations. We will not ask you the reason for your request. Your request must specify how or where you wish to be contacted. We will attempt to accommodate reasonable requests.
Right to a Paper Copy of This Notice. You have the right to a paper copy of this Notice at your first treatment encounter at the Hospital. You may get an additional copy of this Notice at any time by contacting Patient Relations. You may also obtain a copy of this notice at our website, http://www.TBH.org
CHANGES TO THIS NOTICE
We reserve the right to change this Notice. We reserve the right to make the changed Notice effective for medical information about you we already have as well as any information we receive in the future. We will post a copy of the current Notice in the Hospital. The Notice will contain on the first page the effective date. In addition, each time you register at or are admitted to the Hospital for treatment or health care services as an inpatient or outpatient, we will make available copies of the current Notice. Any revisions to our Notice will also be posted on our website.ShareThis
If you believe your privacy rights have been violated, you may file a complaint with the Hospital or with the Office of Civil Rights of the U.S. Department of Health and Human Services. To file a complaint with us here, please call or write to Patient Relations or to the Privacy Officer listed on the last page of this Notice. You will not be penalized for filing a complaint.
OTHER USES OF MEDICAL INFORMATION
Other uses and disclosures of medical information not covered by this Notice or the laws that apply to us will be made only with your written authorization, on a Hospital authorization form. If you provide us authorization to use or disclose medical information about you, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose medical information about you for reasons covered by your written authorization. However, we may continue to use or disclose that information to the extent we have relied on your authorization. You also understand that we are unable to take back any disclosures we have already made with your authorization, and that we are required to retain our records of the care that we provide to you.
For more information and answers to questions, please contact:
The Brooklyn Hospital Center
121 DeKalb Avenue
Brooklyn, NY 11201
Privacy Officer: 718.250.8458
Patient Relations: 718.250.8292
Health Information Management (Medical Records): 718.250.8288
OFFICE OF CIVIL RIGHTS
U.S. Dept. of Health & Human Services
Jacob K. Javits Federal Building
26 Federal Plaza – Suite 3312
New York, NY 10278
A Strategic Plan for The Brooklyn Hospital Center
For nearly 170 years, The Brooklyn Hospital Center has evolved into a leading provider of the highest quality health services, education and research, keeping Brooklyn healthy with a special commitment to service excellence and compassion.
Now we are poised to build upon our long tradition of outstanding service to our community, with a comprehensive strategic plan designed to ensure our growth and continued success over the coming years.
Guided by our mission, our vision and our core values, the goals and strategies outlined in this systematic plan will help The Brooklyn Hospital Center deliver the highest quality patient care and customer service, attract and retain the best staff, achieve and maintain fiscal well-being, bolster our research and educational programs, and make our services even more accessible – positioning us as the premier destination health care center for the people of Brooklyn and beyond.
Where we're going.
The goals of The Brooklyn Hospital Center’s ambitious strategic plan for the next three years are to:
- Create a patient-focused culture that values customer service.
- Develop destination clinical programs and medical staff.
- Achieve financial strength.
- Become an employer of choice for a committed and caring staff.
- Provide superior access to patient care of outstanding quality and safety.
- Strengthen research, medical education and community engagement.
Using a proven three-phase approach, we created a strategic vision aimed at advancing our three fundamental areas: clinical care, education and research.
We conducted extensive strategic planning interviews to pinpoint our strengths, weaknesses and opportunities. We surveyed people throughout the hospital, gathering their input on core values and priorities identified in our interviews. We performed a comprehensive assessment of our operations and infrastructure. Finally, we set measurable goals and objectives, and defined strategies and tactics to reach them. Going forward, we will implement the tools to actualize our plan while effectively communicating with stakeholders.
Together, we will bring our plan to life in a challenging, dynamic health care environment.
How we'll get there.
We will strengthen our staff development programs to promote a patient-centered customer service culture among our employees, while focusing on patient and customer service in recruiting and orienting new employees. The Brooklyn Hospital Center will also create comprehensive internal communications and recruitment orientation programs, and will develop performance management techniques to ensure the highest level of service.
MEASURES OF SUCCESS
We will track our progress toward this goal by assessing improved patient, staff and physician satisfaction, shorter hospital stays, increased patient flow, higher patient volume, and fewer admissions through our Emergency Department.ShareThis
How we'll get there.
The Brooklyn Hospital Center will target its growth and investment toward
select destination clinical programs that meet identified community needs, and
will provide primary care and preventative programs to patients seeking
outstanding health services.
By fostering strong relations with and between employed and voluntary
physicians on our staff, physicians in the community, and community-based
health care organizations, we will achieve this goal. We also will aggressively
market and promote our physicians who are involved with destination programs,
and seek to partner with community-based health care providers to be market
responsive to residents’ needs..
MEASURES OF SUCCESS
The Brooklyn Hospital Center will measure the level of success of this
initiative through community-based partnerships, greater volume in destination
programs, targeted services to meet community needs, improved payer mix, higher
clinical margins and expansion of our service area reach.
We will monitor our progress toward this goal by measuring improved
physician satisfaction, growth in elective cases, more new patient visits,
external recognition of our physicians, and higher patient referrals.ShareThis
How we'll get there.
We will implement revenue enhancement opportunities, significantly increase
philanthropic support, and enact cost containment measures to sustain our
MEASURES OF SUCCESS
We will ascertain the effectiveness of our fiscal programs by achieving
sufficient operating margin, as well as increased patient, employee and physician
How we'll get there.
We will attain this goal by providing a supportive work environment that strengthens employee satisfaction.
Measures of Success
Improved retention rates; recruitment success; higher employee, patient and physician satisfaction scores; increased employee referrals and better performance reviews all will be indicators of our success in this area.ShareThis
How we'll get there.
The Brooklyn Hospital Center will develop standardized processes to enhance our quality and efficiency, built on a thorough grasp of the barriers impeding patient access to care. We also will update our facilities and technology to ensure our staff has the tools they need to deliver high quality, safe care, while creating a workforce committed to safety and excellence.
MEASURES OF SUCCESS
The Brooklyn Hospital Center will gauge the success of this initiative with evidence of proven progress in attaining quality goals, including awards, growth in elective case volume, improved patient satisfaction and patient flow, a lower number of sentinel events and a decline in patient no-shows.ShareThis
How we'll get there.
We will ensure that all our residency programs are consistently excellent and provide high quality training. The Brooklyn Hospital Center also will build its clinical and population-based research programs, and will assume a leading role in providing health education to our community.
We will build market awareness and bring the The Brooklyn Hospital Center brand
to life. By engaging in community
outreach we will serve the vast array of neighborhoods, agencies,
organizations, schools and individuals in our community.
Measures of success
The Brooklyn Hospital Center will judge the effectiveness of this initiative by a higher number and dollar amount of grants and contracts, increased peer-reviewed publications, more science abstracts and presentations, and greater involvement in local and national professional societies. Other measures will include improved National Residency Match Program results, improved board passage rates and scores, and a higher number of advanced degree registered nurses.ShareThis