The Brooklyn Hospital Center's Blueprint for Financial and Operational Success
The Brooklyn Hospital Center has been keeping Brooklyn healthy for 170 years and counting. TBHC has evolved into a leading provider of the highest quality health services, education and research, with a special commitment to service excellence and compassion.
Now we are poised to build upon our long tradition of outstanding service to our community, with a comprehensive Blueprint for Financial and Operational Success and a 2020 Vision designed to ensure our growth and continued success over the coming years.
Guided by our mission, our vision and our core values, the goals and strategies outlined in the Blueprint and the 2020 Vision will help The Brooklyn Hospital Center deliver the highest quality patient care and customer service, attract and retain the best staff, achieve and maintain fiscal well-being, bolster our research and educational programs, and make our services even more accessible — positioning us as the premier destination health care center for the people of Brooklyn and beyond.
Where we're going — TBHC's 2020 Vision
The goals of The Brooklyn Hospital Center’s ambitious 2020 Vision are to achieve improved operating margins, stellar quality outcomes and patient experience, operational improvements consistent with best practice levels and strategic objectives consistent with TBHC's long term sustainability as a critical safety net provider for Brooklyn.
Our process — TBHC's Blueprint for Finanical and Operational Success
Under the leadership of TBHC's Board of Trustees and Gary Terrinoni, CEO and President, TBHC has created a strategic vision aimed at advancing the fundamental areas of success listed above.
We conducted extensive strategic planning interviews to pinpoint our strengths, weaknesses and opportunities. We surveyed people throughout the hospital, gathering their input on core values and priorities identified in our interviews. We performed a comprehensive assessment of our operations and infrastructure. Finally, we set measurable goals and objectives, and defined strategies and tactics to reach them. Going forward, we will implement the tools to actualize our plan while effectively communicating with stakeholders.
Together, we will bring our Blueprint and 2020 Vision to life in a challenging, dynamic health care environment.