The Brooklyn Hospital Center Reaches Asian Community Through Inpatient and Outpatient ServicesMarch 6, 2018
The Brooklyn Hospital Center (TBHC) recently launched an Asian Services Program to better welcome patients providing an environment that understands and respects their culture. TBHC implemented several facilities and staff protocol changes, including:
- Culturally appropriate choices on the patient menu.
- Easy access to multilingual medical interpreters.
- Asian staff and physicians.
- Streamlined physician referral process.
- Multilingual signs and information literature.
- Asian community liaison.
- Patient referral partnerships with local Asian physicians.
- Chinese-speaking peer counselor.
- Labor & Delivery/Maternity tour led by a Chinese-speaker.
Gary G. Terrinoni, TBHC’s President and CEO, says, “We want to ensure that we are doing all we can to promote healing and better health outcomes for all our patients by delivering a patient-friendly, caring and culturally sensitive environment for all.”
That environment has become a more comfortable place for TBHC’s Asian patients, says Melissa Luk, TBHC’s Asian Community Liaison and Director of the Asian Services Program. “For instance, the number ‘4’ is considered unlucky in the Asian culture, so we changed the elevator floor number of the maternity unit to '3M',” she says. “We will continue to add multilingual signage and expand patient services as needed.”
The patients are pleased.Laca Wong-Hammond transferred to TBHC from another hospital after learning about the Asian Services Program from her doctor. “The nurses were very attentive, my single room was spacious and I had a pleasant view of Fort Greene Park,” says Wong-Hammond who recently delivered a healthy baby boy. “Not only are the nurses and doctors multilingual, but I also enjoyed the Asian entrees!”
Stephen Wan, MD, an obstetrician who recently began delivering babies at TBHC, says, “The early results from our collaboration are very positive with the care and services our patients are receiving. We have patients coming to TBHC from all boroughs.”
That care extends beyond the hospital’s Downtown campus. One of several community-based primary care centers, TBHC’s 61st Street Family Health Center in Sunset Park provides access to quality healthcare to a substantial Asian population. Site manager Sammi Li explains that patients can see a primary care physician and be referred to a host of medical specialties all in the same location. Services include adult medicine, obstetrics/ gynecology, pediatrics/adolescent health, gastroenterology and ultrasound services among others. The center also welcomes walks-ins.
“Our goal is to make it easy for Asian patients to access TBHC’s quality healthcare and wellness programs through our coordinated staff efforts and partnerships with nearby community-based physicians,” says Luk. “Whether we are delivering that care within the hospital or in an ambulatory care site, we are committed to Keeping Brooklyn Healthy.”
For more information about the Asian Services Program, call Melissa Luk at 718.250.8303.